FAQ

Yes. Checkout runs on Shopify's encrypted, PCI compliant platform. Your card details are never stored on our site. We accept major credit cards, Apple Pay, Shop Pay and more.

Email sales@christinashiefer.com as soon as possible with your order number. Orders are processed within 1 to 2 business days, so changes are only possible before your order ships.

Enter your code in the discount field at checkout and the savings apply before you pay.

Yes. Shipping is free worldwide on every order. Expedited options are available at checkout.

Orders are processed within 1 to 2 business days. Delivery typically arrives within 7 to 10 days. Every shipment is fully insured and packed with a complimentary dust bag.

Your tracking number is emailed once your order ships. Enter it on our Track My Order page for live status. Tracking can take up to 5 business days to show updates.

Returns are accepted within 30 days of delivery. Items must be unused, in original condition, with all original packaging. To start a return, email us with your order number. Return shipping is arranged and paid by the customer. Full details on our Shipping and Return Policy page.

Refunds are issued to your original payment method once the return is received and inspected. Please allow 5 to 7 business days for it to appear, depending on your bank. See our Refund Policy.

Email sales@christinashiefer.com with your order number and a photo, and we will make it right.

Most of our bags are made from genuine leather such as cowhide, calfskin and lambskin, plus suede. Selected styles use premium vegan leather. Each product page lists the exact material.

Keep it away from direct heat and long sun exposure. Wipe with a soft dry cloth and condition the leather every few months. Store it stuffed in its dust bag to hold its shape. For suede, use a suede brush and avoid water.

Yes. Email sales@christinashiefer.com with the styles and quantities you need.