Connel Handwoven Leather Hobo Bag

processing

Our fulfillment team will process your order within 24-48 hours, excluding weekends and public holidays.

standard shipping:

CS always provides FREE standard shipping on ALL orders – no minimums or exclusions! Some customers may qualify for upgraded shipping at no charge .

FREE 365 DAY RETURNS

Return shipping from anywhere in the United States is always FREE. If you are not 100% satisfied with your purchase from cs, you can return your qualifying item(s) for a full refund within 365 days of purchase. and the customer is the one who will pay for the return fees – no catches or exceptions! Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund. Click here to start your easy self-service return, or contact us. If you have received defective, damaged or incorrect merchandise, please contact us directly.

Once we receive your qualifying return and approve your refund, CS will credit your original method of payment. Depending on your financial institution, please allow an additional 2 – 10 business days for the credit to post to your bank or credit card account.

EXCHANGES
You also have the option to exchange an eligible order instead of returning it for a refund. You may be able to process an exchange yourself for certain eligible orders in your christinashiefer.com account. If an order is eligible, you will see an option in your account to select an item to exchange, and will be provided the instructions and terms that apply to your exchange.

If an exchange option is not available in your christinashiefer.com account, you can contact us to initiate your exchange. Our exchange process is slightly different than others because we want to get your new order to you faster! The funds from your original order will be immediately transferred to an e-Gift Card when the exchange is initiated. CS will then apply the e-Gift Card to your replacement order. We just require the original order be returned within 14 days (CS will provide a free return label). If we do not receive the original order back within 14 days, the credit card on file will be charged the full amount of that order. However, if the replacement order is subsequently returned, CS will issue the refund back to an e-Gift Card for the full amount (less any shipping charges from the original order) instead of the original method of payment.

Refund

in order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. the product must be in the same condition that you receive it and undamaged in any way .
the refund will be proceeded and it may take 2-7 days for the money to be credited back ,  
after we receive your item . our team professionals will inspect it and process your refund . the money will be refunded to the original payment method you have used during the purchase. for credit card payment it may take 2 to 7 days for a refund to show up on your credit card statement .

SHIPPING DESTINATIONS & SPEEDS

CS ships anywhere in the United States, and to all US territories and military APO/FPO addresses.

Just because shipping is free, doesn't mean it should take a long time. CS offers 7-10 business days  You may expedite your shipping at the Checkout page. please allow additional time for your order to arrive to these locations. Orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS). Delivery dates are subject to order cut-off times or carrier delays.

Our lifetime promise covers Christinashiefer's signature red suede lining, plus hardware like zippers, rivets, D-Rings and strap clasps. We make our bags to last, but if anything needs TLC, our care team will help - free of charge. Need a fix? Visit our repairs page to get the party started.